David Gatley and I continue with our series of integration best practice videos with session three: Inbound Web Services.
Every table in ServiceNow has both SOAP and REST based web service access. You have full CRUD (Create, Read, Update, Delete) functionality with the web service API.
We discuss when to use the Direct Table APIs versus Web Service Import Sets. We also talk about setting up proper roles for your integration as well as troubleshooting the data coming in from the third party system.
You view this video, simply browse to ServiceNow Inbound Web Services.
