Set up C# Client to Submit SOAP Calls to ServiceNow

Posted by John Andersen | Mar 20, 2013 | Service-Now | 7 |

There is a great ServiceNow wiki article on how to create a C# .NET client that consumes a direct SOAP web service inside ServiceNow.

In order to provide graphical context the that wiki document, I have created a video that goes through the steps of setting up a .NET Visual Studio application to make Web Service Calls into ServiceNow. The example in the video follows the wiki document fairly closely.

About The Author

John Andersen

John is the Co-Founder of Yansa Labs (www.YansaLabs.com). John founded Yansa Labs as a company dedicated to building innovative solutions on the ServiceNow platform. He is a major contributor to the ServiceNow ecosystem. John served as the platform and integration architect at the company for several years.

7 Comments

Nandini on November 27, 2013 at 8:00 am

Hi,
I tried with the above code snippet, but getting the below error:

Error in Request: System.NullReferenceException: Object reference not set to an instance of an object.

The line causing the error:
this.output.Text = “Request Number: ” + response.number + “\n”;
Manjoy on April 30, 2014 at 12:56 am

Hi John,

I unchecked the “elementFormDefault” and NULL data issue is resolved now. But still I could not fetch records. I am getting 0 records in my query. Also while inserting Incident, I got the error: “com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records”. Is it something to do with SOAP role? I do not have admin credentials. So how do I check if I have SOAP role? Also if I only want to fetch Incident details, is “SOAP_QUERY” role enough? I need to request my client accordingly.

regards,
Manjoy
Manjoy on May 1, 2014 at 9:14 am

Hi John,

Now I am able to getch details of incident in my group, but could not get Assigned Date, when the incident was last assigned to my group. I can see update date, but its not sufficient. Is there any way to get it?? Plz help.
John Andersen on May 6, 2014 at 8:54 am

@Manjoy, the role information should be on the User record in ServiceNow for the user that you are using to authenticate the SOAP Request.
Deepak on May 25, 2014 at 11:29 pm

@Manjoy:

Did you get the solution for both your problems?

@John and Manjoy
Even I am facing the same issues.
1. Insufficient rights to create new records
2. getRecords returning no records even though the elementFormDefault is unchecked.

Any help is really appreciable.
Thanks in advance
Tom on December 4, 2014 at 4:54 pm

I’ve written a c# app that’s supposed to get all active incident tickets. Have you ever had a problem were you asked for active tickets and it still returned all of them?
ServiceNow_WebRef.getRecords getrecords = new ServiceNow_WebRef.getRecords();
ServiceNow_WebRef.getResponse getresponse = new ServiceNow_WebRef.getResponse();

string ResponseCaseID = “”;

try
{
getrecords.u_remote_ticket_number = RemoteTicketID;
getrecords.active = true; //this will return all tickets except closed ones
jack on November 25, 2023 at 12:35 am

content of the page is not loading, can you check once