Basic Demo: How to use SOAP-UI with ServiceNow

5 Comments

1. 

   Darren on July 14, 2013 at 5:42 am

   Hi John

   I have completed exactly the same example as you shown in this video (Direct Web Service with soapUI). I am using my own demo instance and I am using admin credentials. The WSDL produces all the functions against Incident and I did a basic getKeys request with admin credentials with 0 records returned.

   Do I need to set up system properties and ACL for the admin acount to get this demo to work?

   Many thanks in advance.

   Darren

2. 

   John Andersen on July 17, 2013 at 11:39 am

   @Darren…If you are authenticating with Admin credentials, then you should have the proper rights to see everything from that query. You probably have an issue with the XML in the SOAP query. One thing that trips some people up is that boolean values should be 1 and 0, not true and false. So, true will probably return 0 results where 1 will return results. THat might be something to check out.

3. 

   jim on March 24, 2014 at 10:29 pm

   Hi John,

   I get this following error when trying to load the WDSL in Soap UI. Any idea?

   Error loading [https://xxx.service-now.com/incident.do?WSDL]: org.apache.xmlbeans.XmlException: java.io.IOException: Server returned HTTP response code: 401 for URL: https://xxx.service-now.com/incident.do?WSD

4. 

   John Andersen on March 25, 2014 at 3:34 pm

   If you are using SOAPUi version 4.6.4, there is a bug with that tool that prevents you from consuming an authenticated WSDL url. There is a maintenance build offered on Atlassian’s website with the fix. I imagine the next official version of SoapUI will have the fix as well.

5. 

   jim on March 26, 2014 at 9:23 pm

   thank you very much