“I had the opportunity to work with John in a cross-functional innovation-oriented team. We conducted primary customer research using ethnographic techniques and then used our understanding of the customer to create new products and technologies. John was a key contributor throughout the process. John’s customer-focus sets him apart from many software engineers; this is a critical competency for successful software teams.â€
About The Author
John Andersen
John is the Co-Founder of Yansa Labs (www.YansaLabs.com). John founded Yansa Labs as a company dedicated to building innovative solutions on the ServiceNow platform. He is a major contributor to the ServiceNow ecosystem. John served as the platform and integration architect at the company for several years.