I was recently asked by the sales team to come up with a Proof of Concept integration between Service-now.com and Jira.
I have built it up to be a two-way integration, though out of the box it is only one way (SNC->Jira). For the Jira->SNC integration, web service calls will have to be developed from the Jira instance.
You can find my documentation on the Service-now.com wiki page:
http://wiki.service-now.com/index.php?title=Jira_PoC_Integration_v2
You can also check out my demo video of the integration below:
http://www.youtube.com/watch?v=HPIFrldZ2BI
Hi John – I’m new at working with Web Services but I was able to get your Jira update set loaded and working great. I even made several tweaks. After upgrading to Apsen, incidents are no longer being updated on the Jira side. I looked at the error log and there seems to be an issue with the ‘XMLDocument’ script includes, which is an out-of-box script includes.
I’m wondering if you have run into issues after upgrading to Aspen or have heard anyone else mention this.
Thanks,
Chris
@chris
Are you using the “snctest” user for the Jira Account? If so, please create a different user and change that user/password combo in your SN Settings page for Jira. The Jira folks disabled the snctest user because someone created thousands of records in the system with that user. I’ll bet that may be your problem.
I’m using the following info and still getting an error. The only thing I couldn’t verify is the soap endpoint since I don’t know where/how that’s defined in the jira system.
username: sharkess
password: sntest
jira project: TST
base url: https://jira.atlassian.com
jira db value for user: hello
url to soap endpoint: https://jira.atlassian.com/rpc/soap/jirasoapservice-v21
soap user in sn: soap.guest
I don’t understand how all the pieces work together yet so I’m not really sure what may be wrong.
Thanks so much for your help.
John – got it working. I had the wrong value in the Jira database value field.
Hi John, I’am new to Service-Now. I have gone through the wiki “http://wiki.servicenow.com/index.php?title=Jira_PoC_Integration_v2”. After installing the “JiraPoC Update Set” in the Service-Now demo, I was unable to find the application by name “Integration-Jira PoC” mentioned in the wiki. I’am wokring on Windows OS. I doubt weather the updateset available in the wiki was update set of Mac OS. Can you clarify my doubt.
@John. ServiceNow update sets are platform independent as far as your desktop computer is concerned. They are loaded up into the ServiceNow instance. My guess is that there are more steps you need to perform to get the update set installed on your instance. I recommend you read through my tutorial on loading update sets into ServiceNow.
Servicenow and Jira can be integrated using informatica cloud. Please visit the following link-
http://mansasys.com/servicenow
Thanks,
Promila