Author: John Andersen

Null Responses with Web Service clients

A lot of people have been running into a problem where they are using .NET or Java Axis libraries to connect to SOAP Web Services in their Service-now.com instance. Many people neglect to turn off the elementDefaultForm setting...

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John relocates to a small ranch in Idaho

John took the opportunity that working from home provides by moving his family to a small 12 acre ranch in Shelley, Idaho. John’s family has been busy remodeling the home as well as maintaining the ranch itself. It feels...

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Flush that Cache

I was recently helping a customer with a problem that they were seeing when they had installed a plug-in one one of their Service-now.com instances. I found that they had duplicate records in the “Classes –...

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Filters & Groups in Service-now URL’s

I have known for quite some time that you can export records from any table from a URL (assuming you have rights to access that table). Several months ago, I discovered that you could not only get list information, but you could...

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