John completed the first one hour session of the general overview of ITIL basics. He is excited to learn more about the ITIL philosophy.
About The Author
John Andersen
John is the Co-Founder of Yansa Labs (www.YansaLabs.com). John founded Yansa Labs as a company dedicated to building innovative solutions on the ServiceNow platform. He is a major contributor to the ServiceNow ecosystem. John served as the platform and integration architect at the company for several years.